Booking & payment
How booking works, currency, and cancellation.
How do I book an apartment?
Choose your dates and guests on any apartment page and select Reserve. You will confirm details and pay in one step. Your booking is confirmed immediately — there is no wait for a host to accept.
What currency am I charged in?
All apartments are priced and charged in US dollars. The amount you see is the amount your card is charged, with no exchange-rate surprise between booking and arrival.
When is my card charged?
Your card is charged in full at the time of booking. Free cancellation applies within the windows set out in each apartment's cancellation policy.
Can I cancel and get a refund?
Yes, within the cancellation window. Cancel 30 or more days before check-in for a full refund, or 7 to 30 days before for a 50% refund. Inside 7 days, the booking is non-refundable. Each apartment page shows its exact terms.
Is there a security deposit?
A refundable deposit is held against each stay and released after checkout, provided the apartment is left as found. The amount is shown before you reserve.
Your stay
Check-in, checkout, and what is included.
What time is check-in and checkout?
Check-in is from 3:00pm and checkout is before 11:00am, unless an apartment states otherwise. Your confirmation and the apartment page carry the exact times.
Can I check out later?
Late checkout to 6:00pm is available on most apartments for a fixed fee, subject to the next booking. Request it as early as you can through your city manager or by messaging us.
Who do I contact during my stay?
Your city manager in Lagos or Abuja is your point of contact before, during, and after the stay — reachable by message or phone. You deal with us, not the apartment owner.
What if something is wrong with the apartment?
Tell your city manager and we will put it right. Because we mediate every stay, you never have to negotiate directly with the owner.
Can you arrange airport pickup or a driver?
Often, yes. Airport pickup, a stocked fridge on arrival, a cot, or a driver for the week can be arranged through the Extras on the apartment page or by messaging us. We confirm honestly what is possible.
For property owners
Listing, commission, and payouts.
How do I list my apartment?
Apply on the list your property page. If it is a fit, our city manager visits in person, we photograph and write the listing, and your apartment goes live.
What is the commission?
12% of each booking, covering editorial photography, the listing, guest verification, and your city manager. There is no fee to apply and nothing to pay until your apartment earns.
When and how am I paid?
Guests pay in dollars at booking. We pay you in naira to a local account after the guest checks in. You see the exact amount and date before it lands.
Can I keep listing on other platforms?
Yes. Listing with us is not exclusive. We ask that you keep calendars in sync to avoid double bookings, and we help you set that up.
Does my apartment have to be luxury?
No. It needs to be genuine, well kept, and in a neighbourhood a returning guest can reach easily from the airport. A calm one-bedroom qualifies as readily as a penthouse.
Account & privacy
Login, your details, and our terms.
How do I change my login details?
Open your account from the menu and select Settings to update your email, password, and personal details.
How is my payment information handled?
Payments are processed securely by our payment provider. CheckinBliss never stores your full card number.
How do I delete my account?
Message us and we will close your account and remove your data in line with our privacy policy. Records we are legally required to keep are retained only as long as the law requires.
Where are your privacy policy and terms?
Both are linked in the footer of every page, under Privacy Policy and Terms of Service.
